Process Behaviour Charts (PBC)
Statistical Process Control (SPC) Charts
We help monitor and analyze how processes change over time — distinguishing:
Common cause variation (natural, within limits) and
Special cause variation (unexpected, assignable factors).
We support managers to:
- Understand the theory of variation to distinguish the two types
- Avoid seeing trends where none exist
- Avoid missing trends where they do
Years Of Experience
Students Trained
Students Satisfied
Process Behaviour Charts (PBC) Explained — Uses & Benefits
This course helps you understand and apply Process Behaviour Charts to monitor and improve processes. You will explore their purpose, the basic maths involved, how to distinguish common and special cause variation, and the method of drawing these charts in Excel. It explains traditional data interpretation, its disadvantages, and how Shewhart Control Charts offer a better way to avoid mistakes and drive improvement.
- Helps identify true signals vs random noise
- Stops reacting to every small fluctuation
- Supports spotting meaningful change, not false trends
- Encourages data-driven decision-making instead of guessing
Why Choose Process Behaviour Charts (PBC)
Variation
Helps distinguish between common and special cause variation, guiding what actions to take: address specific issues or improve the system.Continuos Improvement
Enables assessment of process improvements and understanding if changes are genuinely effective.Best Approach for Action
The most economical way to spot mistakes, fix special causes showing when to improve the process versus when to find.Signal vs Noise
Helps separate signal from noise and prevents chasing false trends or wasting valuable effort.Master Process Behaviour Charts with step-by-step practical guidance
Basis & Purpose
Basic Maths Used
Understanding Variation
Common & Special Cause Variation
Process of drawing Process Behaviour Charts
Two Types of Mistakes with Examples
Traditional Data Interpretation & Disadvantage
Shewhart Control Charts & Advantage
Benefits of Process Behaviour Charts
Examples
How to draw the charts in Excel
Rohit — Expert in Process Improvement & Data Analysis
Rohit is a Project Management Professional (PMP) and Certified Scrum Master with 20+ years of experience in the software industry across India and the U.S. He specializes in data analysis through the lens of variation theory, a cornerstone of quality and process improvement.
Over the last decade, Rohit has been empowering teams to apply statistical thinking using Process Behaviour Charts, driving meaningful change and operational clarity. His insights have been featured in:
- Quality Digest: “Using Control Charts in Software Applications”
- Axtria Insights: “Business Intelligence Reporting via Control Charts”
Working on continual service improvements, I had been relying on traditional approaches like trends, pivot tables, and basic data analysis using ticket dumps. While they offered some insights, I often felt there were hidden patterns I might be missing.
That's when Rohith introduced me to XmR charts. When he ran the same ticket data through XmR, I was truly amazed. His charts revealed hidden variations and signals that were completely invisible in my earlier analysis. The clarity and depth of insights that XmR provided were eye-opening.
Thanks to Rohith’s guidance, I was able to identify real opportunities for improvement and make more informed decisions in our CIS efforts. This learning has significantly improved the way I look at operational data, and I’m truly grateful for Rohith’s expertise and support.
Rohit: I think this is exactly the right direction for us to be taking.
I think analytics is critical to your role and my success. Ultimately,
I would like to have a dashboard showing me the status of my environment in real (or near) time. Let’s continue investigating the effective role of analytics in managing our engagement environment. Thanks for your efforts.
Tom : The control charts help us effectively detect any volume outliers in the Cardinal locations and notify Cardinal to start a RCA. Sometimes the root cause is data transfer error, sometimes it is a true outlier. Very helpful to allow us to have these conversations.
Amazing Pricing For your Projects
PBC Course – Understanding Variation & Process Behavior Charts
Try Now & Save 20% — Limited Time OfferPMP® Certification – 35 Hrs Online Training
Special 20% Discount – Limited Seats
Unlock the power of PBC & Project Management
- 20+ Years of Industry Expertise
- 1000+ Students Trained & Growing
- 99% Student Satisfaction Rate
- Practical, Proven Techniques